Return Policy

Return and refund conditions in accordance with the laws of the Republic of Poland and the European Union

1. Right of Withdrawal

The customer has the right to withdraw from a distance contract (made online) without providing any reason within 14 days from the day of receiving the goods.

To exercise this right, please send a withdrawal notice to [email protected]. After confirmation from our support team, you will receive detailed return instructions.

2. Return and Refund Conditions

The product must be new, unused, complete, and — if possible — in its original packaging.
A proof of purchase (invoice, receipt, or order confirmation) must be provided.
Refunds are processed using the same payment method (including Upay or cash on delivery) within 14 days from the date we receive the returned item or proof of shipment — whichever occurs first.
We may withhold the refund until the product is physically received.
If delivery costs were paid at purchase, only the cost of the standard (cheapest available) shipping option will be refunded. Extra services (express, premium, etc.) are non-refundable.
The cost of return shipping is borne by the Customer, unless otherwise required by law or agreed with us.

3. Exceptions (Non-Returnable Products)

According to Article 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to:

Products made to order or clearly personalized (e.g. car mats cut for a specific car model, custom colors, or edging).
Products showing signs of use, dirt, or damage that make them unsuitable for resale.

4. Return Procedure

Send an email to [email protected] with the subject “Return”, including your order number, full name, and optionally a reason for return.
Wait for confirmation and shipping address. Include a return form or a note with your order details inside the parcel.
Warehouse address:
Starków 41
57-362 Starków
Lower Silesian Voivodeship
Poland
Ship the product in secure packaging and keep your postal receipt or tracking number.
After inspection, we will process an exchange or refund according to Section 2.

5. Damage During Transport

Upon receiving your package from DPD Polska sp. z o.o., please check the condition of the packaging.
In case of visible damage, complete a damage report with the courier and immediately contact us at [email protected] with attached photos or video.

6. Contact Information

EVASOTA GLOBAL Sp. z o.o.
Address: ul. Garbarska 18, lok. 10.7, 20-340 Lublin, Poland
E-mail: [email protected]
Phone: +48 459 569 950
Website: https://evasota.pl

7. Disclaimer

These terms do not limit your statutory consumer rights under the laws of the Republic of Poland and the European Union. For personalized products, special return rules apply as stated in Section 3.

A sample withdrawal form is available upon request at [email protected].

8. Return & refund request form

Copy the text below, fill it in and send it by e-mail to: [email protected]
Email subject: EVASOTA order return

RETURN & REFUND REQUEST

Full name:
E-mail:
Phone number:

Order number:
Date of receiving the order:

Payment method:
(e.g. PayU / card / cash on delivery)

Reason for return:
(short description)

Requested solution:
[ ] Refund
[ ] Partial refund
[ ] Product exchange

Additional information:
(if applicable)

I confirm that the returned product complies with the return conditions
published on the website evasota.pl.

Date:
Signature (full name):
  

In case of a defective, damaged or incorrect product, please attach photos to your e-mail. After receiving your request, our customer support team will contact you and provide further instructions.

If you have any questions about returns, please contact us:

E-mail: [email protected] | Phone: +48 459 569 950