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    TERMS AND CONDITIONS OF THE ONLINE STORE EVASOTA.PL

    I. Definitions

    1. The terms used in these Terms and Conditions shall have the following meanings:
    1. Business Days – days from Monday to Friday, excluding official public holidays.
    2. Order Form – an interactive form available in the Online Store that allows placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
    3. Customer – an entity that is a natural person with full legal capacity, a legal person, or an organizational unit without legal personality but granted legal capacity by law, who purchases Products via the Online Store, concludes a Sales Agreement, or uses Electronic Services in accordance with these Terms and Conditions.
    4. Polish Civil Code – the Act of 23 April 1964, as amended, in the version applicable at the time of order fulfillment.
    5. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
    6. Cart – an electronic service provided to the Customer within the Online Store, enabling convenient placement of an Order for selected Products, displaying a summary of individual Product prices, the total price of all Products, and the total Order value.
    7. Newsletter – a service enabling the Customer to receive commercial information from the Seller in the form of messages sent to the provided email address and/or phone number. To use this service, the Customer must provide a valid email address (or phone number) or activate the appropriate option in the registration or Order form.
    8. Product – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, including custom-made Products.
    9. Custom-made Product – a Product that is not mass-produced and is manufactured according to the Customer’s specifications to meet their individual needs, including, in particular: car mats, car organizers, back seat protectors with embroidery, and EVA heel pads.
    10. Entrepreneur – a Customer who is not a Consumer and concludes a Sales Agreement or a service agreement with the Seller in direct or indirect connection with their business or professional activity.
    11. Terms and Conditions – this document.
    12. Seller – EVASOTA GLOBAL Spółka z ograniczoną odpowiedzialnością, with its registered office at ul. Garbarska 18, lok. 10.7, 20-340 Lublin, Poland, REGON: 541800090, NIP: 9462753968, phone: +48 459 569 950, email: [email protected], operating via the website https://evasota.pl.
    13. Sales Agreement – a contract for the sale of a Product concluded or to be concluded between the Customer and the Seller via the Online Store.
    14. Services – services provided by the Seller to Customers electronically in accordance with the Act of 18 July 2002 on the provision of electronic services.
    15. Digital Service – a service enabling the Consumer to:
      • create, process, store, or access data in digital form;
      • share digital data provided or created by the Consumer or other users of the service;
      • engage in other forms of interaction using data.
    16. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.
    17. Digital Content – data created and delivered in digital form.
    18. Technical Requirements – minimum requirements necessary to interact with the ICT system used by the Seller/Service Provider, including:
      • a computer/laptop or other multimedia device with Internet access;
      • access to email;
      • a web browser: Mozilla Firefox 17.0+, Internet Explorer 10.0+, Opera 12.0+, Google Chrome 23.0+, Safari 5.0+, Microsoft Edge 25.10586.0.0+;
      • enabled Cookies and JavaScript;
      • an active email address.
    19. Order – a declaration of intent by the Customer expressing the direct intention to conclude a distance Sales Agreement, submitted using means of distance communication, specifying the Product and the Customer’s data necessary to conclude and perform the agreement.

    II. General Provisions

    1. These Terms and Conditions define the general rules, the method of providing electronic services, and the sale conducted via the Online Store available at https://evasota.pl/.
    2. These Terms and Conditions are permanently available on the website https://evasota.pl/, where the Customer may review their content at any time.
    3. The condition for starting to use the Online Store is reading and fully accepting these Terms and Conditions.
    4. All time limits are calculated in accordance with Article 111 of the Civil Code, meaning that a period specified in days ends at the end of the last day, and if the beginning of a period defined in days is a specific event, the day on which that event occurred is not counted.
    5. Use of the Online Store is possible provided that the telecommunications system used by the Customer meets the minimum technical requirements.
    6. The Customer is obliged to:
      1. provide only true, current, and complete data in the order form within the Online Store, and update it when necessary;
      2. use the services provided by the Seller in a manner that does not disrupt the operation of the Seller, the Online Store, or other Customers;
      3. use the services provided by the Seller in accordance with applicable law and these Terms and Conditions.

    III. Electronic Services

    1. Electronic services (including the use of the website, the Cart, and placing Orders) are free of charge and available 24 hours a day, 7 days a week.
    2. The Seller provides the following Electronic Services via the Online Store:
      1. the ability to place Orders and conclude a Sales Agreement in accordance with these Terms and Conditions;
      2. Cart;
      3. Newsletter (subscription to informational and marketing messages).
    3. The agreement for the provision of the Electronic Service consisting of enabling the placement of Orders in the Online Store is concluded for a fixed period and terminates upon placing the Order or discontinuing the Order process by the Customer.
    4. The Cart is an Electronic Service that begins when the Customer adds the first Product to it. The Cart is of a one-time nature, provided free of charge, and ends when the Order is placed or the ordering process is discontinued. Depending on available functionalities, the Cart may store information about selected Products even after the browser session ends, but it does not guarantee the availability of those Products.
    5. The Newsletter is a service provided at the Customer’s request after concluding the relevant agreement and involves sending electronic messages containing commercial information about the Seller’s products and services, including current offers, promotions, discounts, and marketing campaigns.
    6. The Newsletter service agreement is concluded for an indefinite period and terminates when the Customer requests removal of their email address from the subscription or unsubscribes via the link included in the Newsletter message.
    7. The Seller has the right to terminate the agreement for the provision of Services with the Customer at any time with 14 days’ notice for important reasons, in particular in the event of changes in legal regulations governing the provision of electronic services that affect the mutual rights and obligations of the parties, or changes in the scope or method of providing services covered by these Terms and Conditions.
    8. In the event of a breach of these Terms and Conditions by the Customer, the Seller, after a prior ineffective request to cease or remedy the breach within a specified period, has the right to terminate the agreement for the provision of Services with 14 days’ notice.

    IV. Orders / Sales Agreement

    1. Information presented in the Online Store or provided when placing Orders using other means of distance communication, as well as electronic messages confirming the content of the proposed Sales Agreement, constitute an invitation to enter into a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Customers, and do not constitute an offer within the meaning of the Civil Code.
    2. Images of Products displayed on the Online Store website are for illustrative purposes only and serve as a presentation. Products shown in images may slightly differ from their actual appearance. Products available on https://evasota.pl/ are manufactured by the Seller and may be produced according to the Customer’s individual specifications.
    3. The Seller enables placing Orders via the Online Store 24 hours a day, 7 days a week, as well as by phone, email ([email protected]), and through social media (private messages):
    4. Placing an Order via the Online Store is possible for Customers who correctly complete the Order Form available on the website. The form requires the following data: full name, address, phone number, and email address. The Customer must also select the Product, its quantity, delivery method, and payment method from the available options.
    5. Providing personal data marked as required is necessary to place an Order. Providing such data is voluntary but essential for the execution of the Order.
    6. The Customer submits the Order to the Seller using the Online Store functionality that includes an obligation to pay. Placing an Order requires acceptance of these Terms and Conditions.
    7. If the Order is placed via the website form, it constitutes an offer to conclude a Sales Agreement.
    8. Automatic confirmation of receipt of the Order does not constitute acceptance of the offer and does not result in the conclusion of the Agreement.
    9. The Seller has the right to verify Order details with the Customer by phone or email. The Sales Agreement is concluded only upon separate confirmation of acceptance of the Order for processing sent to the Customer.
    10. If it is not possible to fulfill the Order (in particular due to lack of materials or technical impossibility of production), the Seller has the right to refuse execution of the Order and inform the Customer accordingly.
    11. If payment for the Order has already been made, it will be fully refunded within 3 business days without requiring additional actions from the Customer.
    12. Orders placed by phone, email, or social media constitute an offer by the Customer to conclude a Sales Agreement.
    13. By placing an Order through these channels, the Customer confirms that they have read and accepted these Terms and Conditions available at https://evasota.pl/.
    14. If an error is detected in the Order, the Customer has the right to notify the Seller by phone or email, providing correct data.
    15. The execution time for Orders placed via the website, phone, email, or social media is up to 14 business days. During promotional periods or special offers, the execution time may be extended.
    16. The Seller undertakes to inform the Customer of any changes to the Order via email or phone. If materials required for production are unavailable, the Customer will be contacted to agree on further actions (extension of the deadline or cancellation of the Order).
    17. The Customer bears full responsibility for the accuracy of the provided data, especially in relation to custom-made Products (car mats), including: vehicle year, generation, model, body type, drive type, transmission, engine, pattern, mat color, edging color, and other parameters.
    18. The mats are made of EVA material (not rubber). Color shades may vary depending on the material batch. The placement of mats in the vehicle may differ from factory placement, as they are produced using proprietary templates.
    19. If the Customer requests changes after production has begun, the Seller reserves the right to refuse such changes or accept them subject to the Customer covering additional costs related to such modifications. The Customer acknowledges that custom-made Products are manufactured according to their specifications. The Customer also accepts the rules of use: mats must not be damaged with sharp objects, exposed to extreme temperatures (above +50°C or below -50°C), and must be used only in vehicles. Before use, they must be properly installed (fasteners, Velcro) and checked to ensure they do not block pedals. The Seller is not responsible for improper installation.
    20. The Sales Agreement may be concluded in different language versions depending on the language version of the website selected by the Customer. In case of discrepancies between language versions, the Polish version shall prevail.

    V. Prices and Payment Methods

    1. All prices in the Online Store are gross prices and include 23% value added tax (VAT). A VAT invoice (Faktura VAT) is issued upon the Customer’s request.
    2. The Seller reserves the right to change Product prices, as well as to introduce and cancel promotions, discounts, and sales. Such changes do not affect Orders placed before they come into effect.
    3. The Seller provides the following payment methods:
      1. bank transfer;
      2. online payment via payment systems Przelewy24 and PayU;
      3. payment via a payment link (sent by email);
      4. payment by bank cards (Visa, Mastercard);
      5. Google Pay;
      6. Apple Pay;
      7. BLIK;
      8. cash on delivery (DPD courier).
    4. The Customer is obliged to make payment:
      1. within 2 days from placing the Order – in the case of bank transfer;
      2. at the time of placing the Order – in the case of online payment;
      3. at the time of receiving the Product – in the case of cash on delivery.
    5. Online payments via Przelewy24 are processed by PayPro S.A. (PayPro), with its registered office in Poznań, ul. Kanclerska 15 (60-327), entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000347935, NIP 7792369887, and listed in the register of payment institutions maintained by the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego).
    6. Online payments via PayU are processed by PayU S.A., with its registered office in Poznań, ul. Grunwaldzka 186 (60-166), entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000274399, NIP 7792308495.
    7. Before making a payment, the Customer receives information about the payment amount, available payment methods, and details of the payment operator (where applicable). Detailed payment rules are available on the respective operator’s website.
    8. When making a payment via a payment operator, the Customer is obliged to follow the instructions of that operator.
    9. The Customer agrees to receive documents confirming the purchase (invoice or receipt) in electronic form.
    10. In the case of online payment, the Order is forwarded for processing after the Seller receives confirmation of successful payment.
    11. The Order execution time specified in these Terms and Conditions is calculated from the moment of confirmation of successful payment in the case of online payment.

    VI. Delivery

    1. The Product is delivered to the address specified by the Customer. The Customer is responsible for receiving the Product personally or through an authorized person. Delivery is carried out by the courier service DPD (DPD Polska Sp. z o.o., ul. Mineralna 15, 02-274 Warsaw) to the indicated address or to a selected pickup point.
    2. The delivery cost is specified during the Order placement process.
    3. The delivery time and Order execution time are calculated in Business Days.
    4. If Products within a single Order have different execution times, the longest period shall apply.
    5. The execution time may be adjusted if changes are made to the Order by the Customer.
    6. Delivery of the Product takes place:
      1. in the case of courier delivery – on Business Days to the address specified by the Customer;
      2. in the case of delivery to a pickup point – on Business Days to the selected location.
    7. Detailed information regarding delivery methods, carriers, and delivery costs is available on the Online Store website and is provided to the Customer during the Order process.
    8. The Product is handed over for shipment after confirmation of acceptance of the Order for processing. In the case of online payment, the Product is handed over after confirmation of successful payment. In the case of cash on delivery, the Product is handed over to the carrier without prior payment.
    9. Confirmation of handing over the Product to the carrier may be sent to the Customer’s email address.
    10. The risk of accidental loss or damage to the Product passes to the Consumer at the moment of delivery. The Customer is obliged to check the condition of the Product upon receipt and, in case of damage, report it in the presence of the courier or immediately after receipt.
    11. The delivery cost is borne by the Customer. In the case of Orders paid online exceeding 300 PLN, delivery within Poland is covered by the Seller. Free delivery does not apply to Orders with cash on delivery.
    12. If the Customer fails to collect a cash-on-delivery shipment, the Customer is obliged to cover the cost of returning the shipment to the Seller.

    VII. Right of Withdrawal

    1. A Consumer who has concluded a distance contract has the right to withdraw from it within 14 calendar days without stating any reason and without incurring any costs, except for the costs specified in point 10 of this section of the Terms and Conditions. To meet the deadline, it is sufficient to send a withdrawal statement before its expiry to the Seller’s email address. The Customer may prepare the statement independently or use the model withdrawal form (Appendix No. 1).
    2. The right of withdrawal from a distance contract does not apply in the case of contracts where the subject is a Product that is not prefabricated, manufactured according to the Consumer’s specifications, or intended to meet their individual needs. Such Products include, in particular, car mats and other custom-made Products manufactured according to the parameters selected by the Customer.
    3. The withdrawal period begins:
      1. in the case of a contract under which the Seller delivers the Product and transfers ownership – from the moment the Product is received by the Consumer or a third party indicated by them, other than the carrier, and in the case of a contract which:
        1. covers multiple Products delivered separately, in parts, or in batches – from the receipt of the last Product, batch, or part; or
        2. provides for regular delivery of Products over a specified period – from the receipt of the first Product;
      2. in the case of other contracts – from the date of conclusion of the contract.
    4. After receiving the withdrawal statement, the Seller shall confirm its receipt by sending a message to the Customer’s email address.
    5. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
    6. The Seller shall, without undue delay and no later than within 14 calendar days from receiving the withdrawal statement, refund all payments received from the Consumer, including the cost of delivery. The refund shall be made using the same payment method used by the Consumer, unless otherwise agreed without additional costs for the Consumer.
    7. The Consumer is obliged to return the Product to the Seller or hand it over to an authorized person no later than within 14 calendar days from the withdrawal, unless the Seller has offered to collect the Product. It is sufficient to send the Product before the expiry of this period.
    8. The Consumer is responsible for any reduction in the value of the Product resulting from use beyond what is necessary to establish its nature, characteristics, and functioning.
    9. The Seller may withhold the refund until the Product is received back or until proof of its return is provided by the Consumer, whichever occurs first, unless the Seller has offered to collect the Product.
    10. The Consumer bears the direct cost of returning the Product. If the Consumer has chosen a delivery method other than the least expensive standard delivery offered by the Seller, the Seller is not obliged to reimburse the difference.
    11. The provisions of this section concerning Consumers shall also apply to Customers who are natural persons conducting business activity, provided that the contract is related to their business activity but does not have a professional character for them. This is determined based on the type of activity registered in CEIDG.

    VIII. Complaint Handling Procedure

    1. In accordance with Article 558 §1 of the Civil Code, the Seller’s liability under warranty (rękojmia) towards Customers who are not Consumers is excluded.
    2. For sales agreements concluded after January 1, 2023, in the event of non-conformity of the Product with the contract in relation to Consumers, the provisions of the Consumer Rights Act (Chapter 5A) shall apply, rather than the relevant provisions of the Civil Code.
    3. Products offered in the Online Store may be covered by a warranty provided by the Seller or the manufacturer. The warranty is granted through an appropriate declaration specifying the guarantor’s obligations and the Customer’s rights in the event of non-conformity of the Product.
    4. The Customer may submit a complaint via email: [email protected] or to the Seller’s registered address.
    5. It is recommended that the complaint includes:
      1. order number and purchase date, product specification;
      2. description of the issue and circumstances of its occurrence (including date and nature of the defect or non-conformity);
      3. preferred method of resolution (repair, replacement, price reduction, contract termination, or other request);
      4. contact details.

      The above requirements are recommendations only and do not affect the validity of the complaint.

    6. The Seller is obliged to respond to the Consumer’s complaint within 14 calendar days from its receipt.
    7. The Seller is liable for non-conformity of the Product with the contract if it existed at the time of delivery and was discovered within two years, unless a different period is specified.
    8. It is presumed that a non-conformity discovered within two years of delivery existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Product.
    9. The provisions of this section concerning Consumers shall also apply to Customers who are natural persons conducting business activity, provided that the contract does not have a professional character for them (taking into account the activity registered in CEIDG).
    10. The Seller also applies the provisions of Chapter 5B of the Consumer Rights Act regarding digital content or digital services and is liable for their non-conformity if it existed at the time of provision and was discovered within two years.
    11. A complaint shall be considered valid in the case of:
      • non-conformity of the Product with the Customer’s vehicle parameters (shape, size, or configuration mismatch), provided that the Customer has supplied correct and complete information regarding the make, model, year, generation, body type, trim level, and other required parameters.

      To process such a complaint, the Customer is required to provide a description of the issue along with photo or video evidence confirming the non-conformity.

      Upon confirmation that the complaint is justified, the Seller undertakes, at its own expense, to remedy the defect by manufacturing and re-delivering the Product.

      Depending on the nature of the non-conformity, the complaint may involve:

      • full replacement of the set (e.g., front row, rear row, full interior set, trunk, interior + trunk set), or
      • partial replacement of individual elements (e.g., driver’s mat, passenger’s mat, rear mats, or other components).

      The method of resolving the complaint shall be determined by the Seller based on the nature of the non-conformity.

      • occurrence of a manufacturing defect;
      • non-conformity with the Order (color, material, configuration, or other characteristics);
      • incomplete Order;
      • damage during transport.
    12. A complaint shall not be accepted in the case of:
      • incomplete, inaccurate, or incorrect information provided by the Customer when placing the Order;
      • improper installation or use of the Product by the Customer;
      • normal wear and tear resulting from proper use, including material abrasion, loss of appearance, color changes, or other changes arising from intended use;
      • minor differences in shades or material texture;
      • mechanical damage occurring after delivery to the Customer, including damage caused by improper use, mechanical impact, tearing, cutting, deformation, or other external factors.

    IX. Out-of-Court Complaint Handling and Dispute Resolution

    1. The Seller informs about the possibility of using out-of-court methods for handling complaints and resolving disputes. Their use is voluntary and possible only with the consent of both parties to the dispute.
    2. Detailed information regarding out-of-court consumer dispute resolution methods, including the possibility for Consumers to use such procedures, is available from relevant institutions, in particular local consumer protection authorities, Trade Inspection authorities, as well as on the website: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
    3. A Customer who is a Consumer may, in particular, use the following out-of-court dispute resolution methods:
      1. submitting an application to a permanent consumer arbitration court;
      2. submitting an application to the regional inspector of the Trade Inspection for out-of-court dispute resolution.
    4. In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform that the online dispute resolution platform (ODR), available at http://ec.europa.eu/consumers/odr/, provides a means for out-of-court resolution of disputes between consumers and traders arising from contracts concluded online.

    X. Provisions for Entrepreneurs (B2B)

    1. This section applies exclusively to Customers who are not Consumers and are not natural persons entering into a contract directly related to their business activity if, from the content of the contract, it follows that it does not have a professional character for them, in particular taking into account the type of activity registered in CEIDG.
    2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from its conclusion without stating a reason. Such withdrawal does not give rise to any claims by the Customer against the Seller.
    3. The Seller has the right to limit available payment methods, including requiring full or partial prepayment, regardless of the payment method selected by the Customer and the fact that the Sales Agreement has been concluded.
    4. The Seller has the right to terminate the agreement for the provision of electronic services with immediate effect and without stating reasons by sending an appropriate notice to the Customer.
    5. All disputes between the Seller and the Customer shall be settled by the court having jurisdiction over the Seller’s registered office.
    6. From the moment the Product is handed over to the carrier, all benefits, obligations, and risks related to the Product, including the risk of accidental loss or damage, are transferred to the Customer acting as an Entrepreneur. The Seller shall not be liable for loss, damage, or delay in delivery after the Product has been handed over to the carrier.

    XI. Force Majeure

    1. Neither party shall be liable for failure to perform its obligations if such failure is caused by unforeseeable circumstances beyond its control or by force majeure events, including but not limited to: epidemics, floods, fires, storms, shortages of raw materials, transport strikes, partial or total strikes, or blockades. The party affected by such circumstances shall immediately notify the other party, but no later than within 5 Business Days from the occurrence of such circumstances.
    2. The parties agree to make reasonable efforts to perform their obligations to the fullest extent possible during the period in which such circumstances persist.

    XII. Personal Data Protection

    1. Personal data provided by Customers is collected and processed by the Seller in accordance with applicable law and the Privacy Policy.
    2. The Seller applies appropriate technical and organizational measures to ensure the protection of personal data.
    3. Additional information regarding the processing of personal data is available in the “Privacy Policy” section on the website.

    XIII. Final Provisions

    1. All rights to the Online Store, including economic copyrights, intellectual property rights to the name, domain, website, product descriptions, images, as well as forms and logos, belong to the Seller. Their use is permitted only in accordance with these Terms and Conditions. Any copying or distribution (in whole or in part) of descriptions and images without the Seller’s consent constitutes a violation of copyright.
    2. Polish law shall apply to agreements concluded with Customers. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 11 April 1980) shall not apply.
    3. The choice of Polish law shall not deprive Consumers of the protection granted under the laws of their country of habitual residence within the European Union.
    4. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply.
    5. Customers shall be informed of any changes to these Terms and Conditions via an appropriate notice published on the Online Store website, including the date on which the changes come into effect. The effective date of changes shall not be earlier than 14 days from the date of publication.

    01.12.2025


    WITHDRAWAL FROM CONTRACT / ORDER CANCELLATION FORM

    (to be completed and submitted only in the case of withdrawal from the contract or order cancellation)

    Addressee:
    EVASOTA GLOBAL Sp. z o.o.
    ul. Garbarska 18, lok. 10.7
    20-340 Lublin, Poland
    E-mail: [email protected]

    I, ________________________________________________________________________, hereby inform you of:

    ☐ withdrawal from the sales contract
    ☐ cancellation of the Order

    concerning the following goods / services:

    ORDER INFORMATION

    Order number: ___________________________________________________________
    Date of conclusion of the contract: _______________________________________
    Date of receipt of the goods (if applicable): _______________________________

    CUSTOMER DETAILS

    Full name: _______________________________________________________________
    Address: __________________________________________________________________
    Phone number: ____________________________________________________________
    E-mail: ___________________________________________________________________

    METHOD OF REFUND

    (in case of order cancellation)

    ADDITIONAL INFORMATION

    If the Order has already been put into production, the possibility of cancellation and refund shall be determined individually by the Seller, taking into account the stage of Order processing.

    Signature (only if submitted in paper form): _______________________________
    Date: ___________________

    (*) Delete as appropriate



    COMPLAINT FORM

    (this form may be completed and submitted in case of filing a complaint)

    Addressee:
    EVASOTA GLOBAL Sp. z o.o.
    ul. Garbarska 18, lok. 10.7
    20-340 Lublin, Poland
    E-mail: [email protected]

    CUSTOMER DETAILS

    Full name / company name: _________________________________________________
    Address: __________________________________________________________________
    Phone number: ____________________________________________________________
    E-mail: ___________________________________________________________________

    PREFERRED CONTACT METHOD

    ☐ phone
    ☐ e-mail

    ORDER INFORMATION

    Order number: ___________________________________________________________
    Order date: ______________________________________________________________
    Vehicle make / model / year: ______________________________________________
    Generation / body type / trim level: _______________________________________
    Ordered items (set): ______________________________________________________

    DESCRIPTION OF THE COMPLAINT

    Date the issue was identified: _____________________________________________

    ADDITIONAL MATERIALS

    (please attach photos or videos confirming the issue)

    TYPE OF COMPLAINT

    ☐ Product does not fit the vehicle (shape / size / configuration)
    ☐ manufacturing defect
    ☐ non-compliance with the Order (color / material / configuration)
    ☐ incomplete set
    ☐ damage during delivery
    ☐ other: _________________________________________________________________

    PREFERRED RESOLUTION METHOD

    ☐ partial replacement (individual elements)
    ☐ full replacement of the set
    ☐ partial refund: _________________________________________________________
    ☐ full refund
    ☐ other (subject to agreement with the Seller): _____________________________

    CONFIRMATION

    The Customer confirms that the provided vehicle data and Order parameters are complete and accurate.

    Date: ___________________
    Signature (if applicable): ___________________